FAQs

Fern & Co. is an online marketplace dedicated to offering only the cleanest and most transparent products. We are on a mission to simplify wellness by providing a one-stop shop where you can find products you can trust, all made with ingredients you recognize and can feel good about.

We chose the fern to represent Fern & Co. because it symbolizes new beginnings and growth - just like the path you're taking toward a cleaner lifestyle. As ferns thrive in new environments, we are here to support your wellness journey by offering the tools and resources you need to thrive as well.

The fern also stands for simplicity and honesty, which aligns with our promise to provide products made from transparent, high-quality ingredients. It reflects our commitment to helping you grow by offering trusted products and easy-to-access resources that support your healthiest life.

Returns

Return Policy

Thank you for choosing Fern & Co.! Your satisfaction is important to us, and we strive to ensure a seamless shopping experience with clean and high-quality products. Please review our return policy below:

Nonreturnable Items

• Due to the nature of our food and consumable items, we cannot accept returns on these products to maintain safety and quality standards.

Damaged Items in Transit

• If your order arrives damaged, please contact us within 7 days of receiving your order. We will provide a replacement, if available, or issue a store credit for the value of the damaged items.

• To qualify, please send clear photos that show the damage to the product and packaging so we can better assist you.

For custom merchandise made to order through our print-on-demand partner, we do not accept returns or exchanges for incorrect size, color, or style selections, nor for changes of mind after purchase. However, if you receive a damaged product or there is a manufacturing error, we are happy to offer a complimentary reprint or a refund. To initiate this process, please contact us within 30 days of delivery and provide a clear photo of the issue using our “Contact” form.

Important Notes:

• For issues affecting multiple items with the same design, please include additional photos showing all affected products together.

• Our partner does not assume responsibility for orders placed in the wrong size or color. In the case of unsuccessful deliveries, you may opt for a reprint at an additional cost or a partial refund.

• Please note that minor variations in print placement (within a 0.5" tolerance) are considered normal and are not classified as defects.

For products purchased on Amazon, please refer to the specific product page on Amazon for detailed return information.

General Inquiries

• For any other concerns, we’re here to help! Reach out to our support team, and we’ll do our best to provide a solution that meets your needs.

Contact Us: Feel free to reach out with any questions at info@ferncoshop.com.

Amazon Affiliate

Some links on the Fern & Co. website are affiliate links. This means that if you make a purchase through these links, we may earn a small commission at no additional cost to you. Your support enables us to continue providing high-quality content and carefully curated product recommendations. Thank you for choosing to shop with us!